As Customer Quality Manager, you serve as the primary liaison between with the customer, ensuring exceptional satisfaction with products from both quality and reliability standpoints. You will successfully nurture relationships across all quality-related functions at various levels of the customer organization. Internally you will interface with cross-functional groups to address customer issues and concerns effectively, wielding authority to make recommendations on matters of significant impact. Your role is pivotal in maintaining trust and fostering collaboration with customers, ensuring that quality standards are met and customer expectations are exceeded.

RESPONSIBILITIES: 

• Foster strategic partnerships with customers spanning multiple functions, including supplier quality engineering, operations, design engineering, product management, and corporate quality

• Investigate quality concerns with products, ensuring timely resolution to meet customer satisfaction standards

• Provide comprehensive quality data to gauge the severity of issues and drive informed decision-making

• Effectively escalate internal issues as needed and negotiate across functions to secure necessary resources

• Cultivate a deep understanding of customer quality requirements and advocate for adherence to specified processes

• Develop materials and conduct quality reviews with both customers and management, promoting transparency and accountability

• Participate in customer audits of processes and assist in resolving audit findings

REQUIREMENTS: 

• Bachelor’s Degree in Electrical/Electronic Engineering or related field
• Minimum of 5 years of experience in quality assurance and/or management within an electronic design / manufacturing environment
• Experience ensuring compliance with ISO & Six Sigma processes
• Ability to manage cross-functional project teams 
• Six Sigma certification is a plus
• Strong leadership skills and ability to manage and develop a team
• Excellent communication skills and ability to collaborate with cross-functional teams and with customers
• Ability to work independently and prioritize multiple tasks in a fast-paced environment
• Willingness to travel to Asia for supplier visits