EMEA Customer Quality Leader required by IoT multinational to manage and address all Product and Parts Quality issues in the field – Galway


  • Bachelor’s Degree in Engineering or other related discipline

  • 6 years of experience in engineering or manufacturing environment

  • Expertise in customer quality, supplier quality or operations

  • Proficient in contemporary Quality tools such as QMS, AQP, Six Sigma, SPC, PPAP, etc.

  • Ability to travel up to 25% of the time

  • Competent in Excel, Word and PowerPoint

  • Strong customer service orientation

  • Collaborative and Participative management style

  • “Doing the right thing” mindset and attitude

  • Excellent interpersonal skills, coaching and team building skills to maintain a team-oriented environment

  • Ability to motivate; be flexible, decisive, proficient at conflict resolution, and be a proactive problem solver

  • Proficient in information technology systems and processes utilized in Quality Management Systems

  • Apply and understand quality models and theories, basic statistical techniques, problem solving and prevention, project management and planning tools

Key Responsibilities:

  • Manage two-way communication and information flow between the Dealer network / Customer base and the Manufacturing facilities / Engineering functions on all Quality and reliability issues
  • Work directly with cross-functional teams to ensure Customer complaints are identified, contained, resolved, and sustained as soon as possible
  • Coordinate containment and corrective and preventive actions in conjunction with all related functional groups and provide feedback to customer
  • Implement, review, and improve quality system procedures which support Trane Technology’s strategic initiative to improve the customer experience
  • Work directly with the EMEA service team, Manufacturing sites and Engineering functions to get support and alignment on customer impacting issues leading to early resolution
  • Support ICQ target setting process SBU, plant and product value streams and with annual forecasting and monthly R&O reviews with all stakeholders
  • Manage the Early Launch Containment Plans (ELCP) for new product releases, incorporating all functions to ensure early feedback and fast resolution of issues are reported
  • Support daily claims reviews and Triage process, to ensure effective governance and standard work adherence that leads to early resolution
  • Interface with vendor recovery leads to ensure recovery entitlement
  • Support the warranty spend and productivity processes in regions of sales, producing monthly reports, warranty spend and pipeline health, glide path governance v’s AOP targets
  • Visit customers/dealers in region (e.g. support regional sales & services teams) as required and support them in improvement projects

Please send cv in confidence to emer@emtechrecruitment.ie

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