Global Field Service Engineer with a mechanical / electrical / electronic or mechatronic background required for a permanent role in Co. Kildare with 50% travel overseas (Northern Europe, USA, Asia). The successful candidate must have a hands on personality with excellent communication abilities.

Responsibilities:

  • Perform field installations and carry out calibration and repair of equipment.
  • Provide remote support to clients via email, Skype and remote system access.
  • Assisting customers in data acquisition on critical missions.
  • Providing detailed, actionable recommendations back to the Hardware and Software teams on the system, based on field trips and feedback from clients. 
  • Assisting with the development of new Hardware and Software releases. 
  • Completion of job reports on a timely basis, and ensuring all open customer tickets are kept up to date with latest developments.

Requirements:

  • BSc. in Mechanical, Electrical, Electronic or Mechatronic.
  • 3+ years in the field customer service or 3+ years manufacturing experience in final assembly or test of electronic equipment.
  • Experience of field installations and carrying out calibration and repair of equipment
  • Experience working with client staff in integration or installation of equipment. 
  • Experience in providing remote support to clients via email, Skype and remote system access. 
  • Positive attitude with excellent customer service skills.
  • Clear and concise verbal and written communications.
  • Self-motivated with ability to work alone or within a larger team.
  • Ability to interpret electronic / electro-mechanical schematics and drawings.
  • Travel is required in this role (50%).
  • Must be authorised to work in Ireland.

Please contact Emer Moore to discuss in confidence

00353578638188

emoore@emtechrecruitment.ie 

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