Head of Customer Success – Galway
An experienced leader is required to join a growing B2B Enterprise based in Galway city centre.
- Develop a total customer engagement, retention and development strategy.
- Provide strategic direction on all customer-related activities ensuring that value and retention.
- Responsible for ensuring our customers are fully informed about roadmaps, developments and new features.
- Ensuring that we have customer and market data to enable improved decision making on product & market tactical plans.
- Ensuring we have a world-class customer journey.
- Design a clear renewals strategy with clear tactical plans.
- Employ and evolve best practice methods for delivery of services.
- Support sales efforts in maintaining and advancing existing customer relationships and developing new ones.
- 10+ years’ experience in a B2B Enterprise SaaS.
- 3+ years’ experience of operating in a leadership role.
- Exceptional leadership and excellent communication skills.
- Demonstrable record of achievement of results.
- Strong coaching and mentoring skills.
- Highly organised, accountable and results-oriented.
- A passion for enhancing the customer experience.
- Commitment to superior customer satisfaction.
- Must be authorised to work in Ireland.
Please contact Emer Moore to discuss in confidence: +353861426611 / email@example.com