Head of Customer Success – Galway

An experienced leader is required to join a growing B2B Enterprise based in Galway city centre.

Responsibilities:

  • Develop a total customer engagement, retention and development strategy.
  • Provide strategic direction on all customer-related activities ensuring that value and retention.
  • Responsible for ensuring our customers are fully informed about roadmaps, developments and new features.
  • Ensuring that we have customer and market data to enable improved decision making on product & market tactical plans.
  • Ensuring we have a world-class customer journey.
  • Design a clear renewals strategy with clear tactical plans.
  • Employ and evolve best practice methods for delivery of services.
  • Support sales efforts in maintaining and advancing existing customer relationships and developing new ones.

Requirements:

  • 10+ years’ experience in a B2B Enterprise SaaS.
  • 3+ years’ experience of operating in a leadership role.
  • Exceptional leadership and excellent communication skills.
  • Demonstrable record of achievement of results.
  • Strong coaching and mentoring skills.
  • Highly organised, accountable and results-oriented.
  • A passion for enhancing the customer experience.
  • Commitment to superior customer satisfaction.
  • Must be authorised to work in Ireland.

Please contact Emer Moore to discuss in confidence: +353861426611 / emoore@emtechrecruitment.ie

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