Do you want to play a part in the continued success of an Irish analytics company? My client is a well-funded start-up that is now scaling up and keen to identify a Head of Customer Engagement to develop and map a customer engagement strategy. The successful candidate will have a background in Data Analytics, strong business process experience and experience in a Business Development role.

Responsibilities:

  • Develop a total customer engagement, retention and development strategy
  • Provide strategic direction on all customer-related activities ensuring that value and retention
  • Responsible for ensuring our customers are fully informed about roadmaps, developments and new features
  • Ensuring that we have customer and market data to enable improved decision making on product & market tactical plans
  • Ensuring we have a world-class customer journey
  • Design a clear renewals strategy with clear tactical plans
  • Employ and evolve best practice methods for delivery of services
  • Support sales efforts in maintaining and advancing existing customer relationships and developing new ones

Requirements:

  • Background in Data Analytics
  • Experience in a B2B Enterprise SaaS role
  • Experience in a leadership role
  • Experience working in a start-up or scale-up environment
  • Excellent communication skills
  • Demonstrable record of achievement of results.
  • Passionate about enhancing the customer experience
  • Commitment to superior customer satisfaction

Please contact Emer Moore to discuss in confidence: +353861426611 / emoore@emtechrecruitment.ie

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